MSU HealthTeam values patient privacy and protects patient confidentiality. Key patient privacy rights are detailed in the Notice of Privacy Practices, including the right to request copies of your protected health information (PHI) and the right to request that we communicate with you in certain ways. We will accommodate reasonable requests.
Patients also have the right to request amendments to their records when they feel information is incorrect or missing. Please fill out the Patient Request for Amendment form and submit to the MSU HealthTeam Privacy Officer.
Our mailing address
MSU HealthTeam Privacy Officer
West Fee Hall, 909 Fee Road, East Lansing, MI 48824-1315
When you have a complaint or concern regarding your or a family member’s patient care from MSU HealthTeam, we want to know about it.
Rest assured we register complaints and have a process to address your concerns. Speaking up on behalf of yourself or a loved one will not compromise a patient’s future access to care. Below are available methods for expressing your concerns with us.
Communication is essential to good care. If you have a concern with your care, treatment or our procedures, please let us know. You can communicate to your care provider or if you prefer, ask to speak to the clinic manager.
After your visit, please contact the manager for the location in question. To get the contact information of a location, refer to our directory page and the appropriate practice.
Michigan State University (MSU) HealthTeam complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. MSU HealthTeam does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
MSU HealthTeam provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and free language interpretation services to people whose primary language is not English. If you need these services, contact the manager of your physician’s office.
Filing a grievance
If you believe that MSU HealthTeam has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
4 Olds Hall
East Lansing, MI 48824
Phone: (517) 353-3922
Fax: (517) 884-8513
You can file a grievance in person or by mail, fax, email, or through the Public Incident Reporting Form. If you need help filing a grievance, OIE staff are available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.