The mission of the MSU HealthTeam is to advance knowledge and transform lives by providing the highest quality patient-centered care in a culture of compassion and respect for patients, families, and colleagues. It is how we contribute to the overall MSU Mission.
MSU HealthTeam is committed to providing high quality, cost effective healthcare, in a manner that demonstrates respect for patients and their families. As part of this commitment, each HealthTeam practice has embraced the following basic principles.
MSU HealthTeam is a patient centered organization, which emphasizes service excellence and quality patient care. This guiding principle shall direct all of our clinic operations, procedures, and protocols as we continuously seek to improve the quality, access, safety, and overall patient experience of MSU HealthTeam patients.
Patients shall be able to schedule an appointment within an appropriate timeframe, based upon their health condition and personal preference
Patients shall be able to schedule appointments in a manner that is efficient and convenient.
Patients shall be able to contact their providers or office staff as they need, and in a convenient manner.
Patients shall be provided services in the most timely and efficient manner possible. Our providers and staff shall be sensitive to patient expectations, and keep them well informed of any delays that may impact their timely treatment.